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This Privacy Policy outlines the practices of Respiratory First L.L.C. (“company”, “we”, “us”, “our”) concerning the collection, use, and protection of personal information and patient health information (PHI) obtained from our customers (“renter”, “user”, “patient”) and from the medical provider (“physician”) in the course of purchasing or renting(when applicable) of product, medical equipment, equipment and for the service of advicing, educating and monitoring of product, equipment, medical equipment of the customer and or the caregiver.
The Company is committed to safeguarding the privacy and security of your personal and PHI data. We take security of your personal data very seriously. The website uses various security measures to protect our information against unauthorized access, disclosure, or misue. These security measures include encryption and security socket layer (SSL) technology. However, no security measures are foolproof, and Respiratory First L.L.C. cannot guarantee the security of your data.
1.1. Personal Information: We may collect personal information, including but not limited to, your name, contact information, address, date of birth, and health-related information such as medical device prescriptions, DME medical documentation, medical device usage and medical device therapy requirements.
1.2. Payment Information: We may collect payment information, such as demographics, credit card numbers or billing information for processing purchase and rental(when applicable) payments.
1.3. Communications: We may collect information related to your communication with the Company, including emails, phone calls, and any other correspondence for the Company purpose of quality assurance and improvement.
1.4. Sharing Information: We may share your personal data with third-party service providers in order to provide you with certain services or to fulfill certain functions, such as processing payments.
2.1. Rental Services(when applicable): We use your personal information to provide rental services, including Equipment delivery, billing, and customer support.
2.2. Health and Safety: We collect health-related information to ensure the safe and appropriate use of the Equipment, as well as to comply with relevant healthcare regulations.
2.3. Communication: We may use your contact information to communicate with you about your purchase, rental(when applicable), account updates, promotional offers, and customer surveys.
2.4. Payment Processing: We use payment information for billing and payment processing purposes.
2.5. Legal Obligations: We may use your information to comply with legal obligation, including but not limited to recordkeeping and reporting requirements.
3.1. Service Providers: We may share your information with third-party service providers who assist us in delivering product and rental(when applicable) equipment including equipment delivery and pickup, payment processing, and customer support.
3.2. Healthcare Professionals: We may receive and share specific-to-our-service PHI with Medical Providers and their authorized agents for the sole purpose of ensuring safe, optimum and appropriate use of the Equipment.
3.3. Legal Compliance: We may disclose your information as required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
4.1. We employ security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5.1. You have the right to access, correct, or delete your personal information held by the Company. Please contact us to make such requests.
5.2. You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in the communications or by contacting us.
6.1. We may update this privacy policy from time to time. Any change to this policy will be posted on the website, and effective date. Your coontinued visit of the website after any changes to this policy will be deemed acceptance of those changes.
7.1. If you have questions or concerns about our Privacy Policy or the Company’s privacy practices, please contact us at info@repiratoryfirst.com. Please do not email Patient Health Information.
By using our website, e-commerce platform, rental(when applicable) service, member services and services, you acknowledge and consent to the collection and use of your personal information and PHI pertaining to our services as described in this privacy policy herein.
